Support
Help center
For questions about Ollive, product issues, integrations, account access, or anything else you need help with, contact our team at:
Product & technical support
Contact us if you need help with:
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Ollive product functionality
Questions about findings, monitoring, alerts, agent configuration, or using the platform.
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Integrations
Connecting Ollive to Langfuse, Braintrust, or an internal observability and tracing system.
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Data and traces
Questions about the production data Ollive reads, trace schemas, ingestion, or unexpected data behavior.
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Account access
Workspace access, users, authentication, or account configuration.
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Something not working as expected
Unexpected findings, missing traces, integration errors, or other product issues.
Email support@ollive.ai
Help us diagnose technical issues faster
When reporting an issue, include anything that helps us reproduce it:
- a short description of what happened
- the affected workspace or integration
- the approximate time of the issue
- relevant trace, finding, or event IDs
- screenshots or error messages, where useful
- steps to reproduce the issue
Please avoid sending passwords, API keys, credentials, or other secrets by email.
Other questions
For billing, account administration, privacy, security, or other customer questions, email support@ollive.ai and we’ll route your request to the right person.